Working with clients remotely often involves unique unspoken rules that can separate a smooth and fulfilling partnership from one filled with friction. Effective remote collaboration is centred around mutual respect, showing genuine interest in the project, and understanding each other’s pace.
Here’s a quick breakdown of some tips and tricks that we live by.
Respect client preferences and workflow:
Each client has their own rhythm for working. Some like constant updates; others just want the essentials. Pay attention to how they communicate and adapt to their workflow rather than imposing your own. It may feel like a small gesture, but respecting their style can go a long way in establishing trust and rapport. The key is flexibility, allowing you to tailor your approach to each client and build the foundation for long-term strategic partnerships.
Know when to push and when to hold back:
With remote work, it’s just as easy to overstep or to hesitate. While some clients appreciate being nudged toward decisions, others may feel pressured. Rather than assuming, start with a “checking in” approach. Asking open questions, like, “Would you prefer regular feedback or important updates?” can clarify their preference, keeping you aligned and respectful of each other’s pace.
Share a project outline:
In remote collaborations, it’s crucial to provide clarity early on by outlining a project roadmap and defining milestones together. By doing this, you create a shared understanding of the process and manage expectations from the start. That kind of transparency empowers clients, which not only reduces misunderstandings but also lessens the need for overly repetitive check-ins. This proactive approach keeps everyone on the same page and builds mutual accountability.
Boundaries are essential:
The temptation to always be available can be strong, especially when onboarding a new client. However, it may not be sustainable in the long run, considering that you have to work across different time zones. To avoid potential tension and burnout, set boundaries that benefit both sides. For example, a simple message like “I’ll follow up during working hours” shows that you respect their time without compromising your own. It reinforces autonomy and makes the relationship feel collaborative rather than rigid or imposed.
Conclude on a positive note:
Whether it’s the end of the project or a key milestone, make sure that you close it on good terms. A summary of achievements, coupled with appreciation for the client’s support, shows that you’re invested in their success beyond just the deliverables. This thoughtful gesture leaves a lasting impression, reinforcing a sense of partnership and paving the way for future collaboration.
Building strong remote client relationships requires much more than productivity. It’s about creating an authentic connection and mutual respect. By tuning into each client’s needs, setting healthy boundaries, and fostering a sense of partnership, you’re laying the groundwork for lasting, positive working relationships. These small, often unspoken actions can be the ‘make or break’ that could define your company’s future. Over time, these mindful practices not only lead to successful projects but also inspire clients to return, confident that they’re in capable, considerate hands.
